Privacy Policy

1. Introduction

FnShift Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Company name and business information
• Information you provide when requesting demos or contacting us
• Usage data and analytics from your interactions with our services

Automatically Collected Data

When you visit our website, certain information is collected automatically through third-party tracking technologies, including:

• Google Analytics 4 (GA4) — collects website usage analytics such as pages visited, session duration, traffic sources, and user interactions.
• Google Tag Manager (GTM) — manages the deployment and firing of tracking tags on our website.
• Microsoft Clarity — records session replays and generates heatmaps by tracking mouse movements, clicks, scrolls, and page interactions.
• Google reCAPTCHA Enterprise — used on our contact form for bot detection; may collect hardware and software information, device and application data, and the results of integrity checks.
• LinkedIn Conversion Tracking — measures the effectiveness of our LinkedIn ad campaigns by tracking conversions and website interactions originating from LinkedIn.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and provide customer support
• Send you technical notices and support messages
• Communicate with you about products, services, and events
• Monitor and analyze trends, usage, and activities

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and collect analytical data. Below is a detailed overview of each technology we use:

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information about how Google processes data, visit Google's Privacy Policy. For Microsoft Clarity, visit Microsoft's Privacy Statement.

5. Digital Personal Data Protection Act, 2023 (DPDP Act)

For users located in India, we process your personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act). This section outlines our obligations and your rights under this legislation.

Legal Basis for Processing

We process your digital personal data based on the following lawful grounds:

• Consent: We obtain your explicit consent before collecting and processing personal data, such as when you submit a contact form, request a demo, or subscribe to communications.
• Legitimate uses: We may process data for certain legitimate purposes permitted under the DPDP Act, including compliance with legal obligations, responding to medical emergencies, and employment-related processing.

Data Principal Rights

As a Data Principal under the DPDP Act, you have the following rights:

• Right to access: You may request confirmation of whether your personal data is being processed and obtain a summary of such data.
• Right to correction: You may request correction of inaccurate or misleading personal data, and completion of incomplete data.
• Right to erasure: You may request the erasure of your personal data when it is no longer necessary for the purpose for which it was collected, or when you withdraw consent.
• Right to grievance redressal: You may raise grievances regarding our processing of your personal data with our Grievance Officer. We will acknowledge and respond to your grievance in a timely manner.
• Right to nominate: You may nominate another individual to exercise your data rights on your behalf in the event of death or incapacity.

Data Fiduciary Obligations

As a Data Fiduciary under the DPDP Act, FnShift Solutions is committed to:

• Processing personal data only for lawful purposes for which consent has been obtained or as permitted by law.
• Implementing reasonable security safeguards to protect personal data from breaches.
• Notifying the Data Protection Board of India and affected Data Principals in the event of a personal data breach.
• Ensuring accuracy, completeness, and consistency of personal data.
• Deleting personal data when it is no longer needed for the specified purpose, unless retention is required by law.

Grievance Officer / Data Protection Contact

For any questions, concerns, or requests related to your personal data under the DPDP Act, you may contact our Grievance Officer:

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption, access controls, and secure data storage. We follow industry best practices for data security to ensure your information remains protected.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Object to processing of your personal information
• Request restriction of processing your personal information
• Data portability
• Withdraw consent at any time

9. Contact Us

If you have questions about this Privacy Policy, please contact us at: